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Orders & Returns

Find quick answers to all your questions about orders, returns, exchanges, and refunds at Magic Hat.
How can I place an order on Magic Hat?
You can place an order by browsing our collection, selecting your favorite hat, choosing the size or style, and completing checkout with your shipping and payment details.
Can I change or cancel my order after placing it?
If your order has not yet been shipped, you can request changes or cancellation by contacting our support team as soon as possible. Once the order has shipped, changes may not be possible.
How do I return an item?
To initiate a return, contact our customer support team with your order number. We will provide you with instructions on how to send the item back to us. Items must be returned in their original condition with tags attached.
When will I receive my refund?
Once we receive and inspect your returned item, your refund will be processed within 5–7 business days and credited back to your original payment method.
Can I exchange my hat for a different size or style?
Yes, exchanges are accepted within 30 days of delivery. Simply contact our support team with your order details and the item you would like to exchange.

Account & Payment

Manage your account easily and enjoy safe, secure payments every time you shop with Magic Hat.
Do I need an account to place an order?
No, you can check out as a guest, but creating an account allows you to track orders, save your details, and enjoy a faster checkout experience.
How do I create an account on Magic Hat?
Click on the “Sign Up” or “Create Account” button, enter your email address, and create a password to register.
What payment methods do you accept?
We accept major credit/debit cards, online banking, and other secure payment options available at checkout.
Is my payment information safe?
Yes, all payments are processed through secure, encrypted payment gateways, and your sensitive information is fully protected.
What should I do if my payment fails?
If your payment fails, please try again using a different method or contact your bank. If the issue continues, reach out to our customer support team for assistance.

Explore Categories

Explore our categories to discover the perfect Magic Hat style for every mood and occasion.

Get In Touch

Tehtaankatu 9A1, 00140 Helsinki Finland